Communication, Collaboration & AI

Integrated solutions to communicate, collaborate and improve the experience of customers and people.

We design and integrate communication and collaboration solutions that make interactions between people, organisations and customers more effective. From Unified Communications to Contact Centers, we build integrated, secure and flexible digital environments capable of supporting new ways of working and engaging. Through cloud technologies, collaboration platforms and Artificial Intelligence-based solutions, we support companies in the evolution of the Digital Workplace and in optimising communication processes. Our expertise also covers the integration and protection of voice and video communications, ensuring interoperability between systems and service continuity.

What it includes

VoIP & Unified Communications

We build unified communication platforms that integrate IP telephony, video conferencing, messaging and collaboration tools. We support the modernisation of corporate communication systems, integration with existing infrastructure and migration to cloud and hybrid solutions.

Contact Center & CTI

We design and integrate solutions for managing customer interactions, with call routing, automation and integration with CRM systems and business applications. We support the evolution of Contact Centers to improve operational efficiency and customer experience.

Session Border Controller & Media Gateway

We implement solutions for the protection, control and interoperability of VoIP communications. Through Session Border Controllers and Media Gateways we integrate UC platforms, Contact Centers, IP and traditional PBXs, telephone operators and cloud environments, ensuring continuity and security of communications.

Digital Workplace & Modern Work

We support companies in adopting digital workplaces based on Microsoft 365, Teams, SharePoint and other collaboration platforms. We integrate tools for productivity, identity management, access and device protection, guiding organisations through migration and modernisation journeys.

AI-based Communication Solutions

We integrate Artificial Intelligence capabilities into communication and collaboration platforms to support process automation, interaction management and productivity. Applications include virtual assistants, conversation transcription and summarisation, interaction analytics and intelligent customer experience tools.

Projects and experience

Our expertise translates into concrete solutions for organisations across industries.

Case study

Session Border Controller in High Availability

Multinational in the fashion sector.

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Case study

Genesys CTI integration with third-party systems

Multinational car rental company.

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Case study

MS Teams integration with existing systems

Italian industrial group.

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Case study

Collaboration MS Teams Interoperabilità con terminali legacy

Società italiana energy – gas e luce.

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